Tk11 Privacy Policy — Our Commitment to Protecting Your Data

This Privacy Policy is issued by tk11 and applies to all users who access or use the tk11 platform via the website https://tk11.pw and all related applications. We respect the privacy of every individual who entrusts their personal information to us.

This document clearly outlines:

• What personal data we collect and how it is collected.
• Why we need the data and how it is used.
• With whom your data may be shared, and under what circumstances.
• The security measures we take to protect your data.
• Your rights regarding the personal data we hold.

By using the tk11 platform, you agree to the collection and use of personal data as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to request data deletion.

Tk11 collects various types of personal data depending on how you interact with our platform. The following are the categories of data that may be collected:

We do not collect sensitive data such as health information, religious beliefs, or political views unless required by law for specific compliance purposes.

Every piece of data we collect is used for legitimate and transparent purposes. tk11 uses users' personal data for the following purposes:

• Account management: Creating, verifying, and maintaining your user account on the tk11 platform.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
• Identity verification (KYC): Meeting legal compliance requirements related to customer identity verification.
• Fraud prevention: Detecting and investigating any suspicious or unauthorised activity on the platform.
• Platform improvements: Analysing usage patterns to enhance the user experience and tk11 services.
• Service communications: Sending important notifications regarding your account, transactions, and policy updates.
• Promotions (with consent): Sending promotional offers and the latest tk11 news to users who have given their consent.
• Legal compliance: Fulfilling reporting and compliance obligations to the relevant authorities.

Tk11 does not sell or trade users' personal data. However, in certain situations, we may need to share data with the following parties:

• Payment service providers: To securely process your deposit and withdrawal transactions via FPX, Touch 'n Go, GrabPay, and bank transfer.
• Game providers: Your nickname or player ID may be shared with integrated game providers to enable access to their game content.
• IT service providers: Companies that provide server infrastructure, cloud services, and technical support to tk11, subject to strict confidentiality agreements.
• Legal authority: When required by a court order, warrant, or lawful request from a law enforcement agency.
• Analytics providers: Anonymised and aggregated usage data may be shared for platform performance analytics purposes.

All third parties that receive tk11 user data are bound by strict data processing agreements and are required to implement security protections equal to or exceeding tk11's standards.

The security of your personal data is a top priority at tk11. We implement multiple layers of technical and organisational protection to ensure your data remains safe at all times.

Technical Measures:

• 256-bit SSL/TLS encryption for all data communications between the platform and users.
• Passwords are stored using the bcrypt hashing algorithm — tk11 staff cannot view your password in its original form.
• Two-factor authentication (2FA) available for all accounts.
• Active around-the-clock intrusion detection and prevention systems (IDS/IPS).
• Periodic vulnerability scanning and penetration testing by independent security experts.

Organisational Measures:

• Access to user data is restricted to staff who require it to perform their duties.
• All tk11 staff undergo regular data security training.
• A comprehensive security incident response procedure is in place and tested regularly.

The tk11 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly.

Types of Cookies Used:

• Essential Cookies: Required for basic platform operations such as login authentication and session management. These cookies cannot be disabled.
• Preference Cookies: Saving your preferences such as language, time zone, and display settings for a more personalised experience.
• Analytics Cookies: Helping us understand how users interact with the tk11 platform so we can make continuous improvements.
• Performance Cookies: Monitoring platform performance to quickly identify and resolve any technical issues.

You can manage your cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the tk11 platform. For more information on managing cookies, refer to your web browser's help documentation.

As a tk11 user, you have the following rights regarding your personal data that we hold. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, contact the tk11 privacy team at [email protected]. We will respond to your request within 30 business days.

Tk11 retains your personal data only for as long as necessary for the purpose it was collected, or for as long as required by applicable laws and regulations.

• Active account data: Retained for as long as your account remains active on the tk11 platform.
• Financial transaction data: Retained for a minimum of seven (7) years after the transaction occurs, in accordance with Malaysia's accounting and financial legal requirements.
• KYC Data: Retained for a minimum of five (5) years after the business relationship ends.
• Customer support communication logs: Retained for three (3) years from the date of communication.
• Technical logs: Retained for 12 months, then automatically deleted or anonymised.

Once the retention period expires, your data will be securely deleted or permanently anonymised so it can no longer be linked to your identity.

In operating the tk11 platform, your personal data may be transferred to and stored on servers located outside Malaysia. This occurs when we use cloud computing services or international service providers.

Any cross-border data transfers by tk11 are subject to adequate safeguards, including:

• Legally binding data transfer agreements with data recipients.
• Use of standard contractual clauses approved by the relevant data protection authorities.
• Ensuring that recipient countries maintain an equivalent or higher level of data protection.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way tk11 handles your personal data, we encourage you to contact us directly.

The tk11 Privacy Team can be contacted via:

• Email: [email protected] (please state "Privacy Enquiry" in the email subject line)
• Live Chat: Available 24/7 on the tk11 platform after login
• Response time: Within 1–3 business days for email, instantly for live chat

Tk11 is committed to resolving any privacy concerns fairly, transparently, and within a reasonable timeframe. If you are not satisfied with our response, you have the right to refer the matter to the relevant data protection authority in Malaysia.